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Ordering Information
Please submit orders in writing to ensure accuracy and allow a minimum of 2-4 weeks for delivery. Product availability and delivery schedule is available upon request. Each item comes packaged in our luxury drawstring pouch and signature gift box, unless specified by customer. For convenience, order directly online through our Thistle & Bee website: www.thistleandbee.net. Orders can also be faxed or sent via E-mail:
Please provide complete order information including P.O. Number, Customer Name, Ship to Address, Bill to Address, Phone, Fax and Email Address.
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Customer Service
For all inquiries about orders and merchandise, please contact our Thistle & Bee Customer Service Representatives:
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Phone: 212-594-4986 or 212-594-0418,
Monday through Friday, 9:00 a.m. to 5:00 p.m. EST. |
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Fax: 212-594-2529 |
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Mail: Thistle & Bee Showroom and Offices, 499 7th Ave.
North Tower, 17th Floor, New York, New York 10018-6827. |
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Email: customerservice@thistleandbee.net |
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Shipping Information
All orders are shipped by UPS Ground unless otherwise specified by customer on the purchase order. Express shipping is available upon request. The customer is responsible for shipping charges which include shipping, handling and insurance, F.O.B. New York City.
Thistle & Bee is not responsible for lost shipments. Customer signature will be required for all shipments. If the customer requests proof of delivery within 30 days of invoice date, Thistle & Bee will file a shipment tracer inquiry with the carrier on behalf of the customer. If a shipment is damaged, the customer must contact the carrier directly within five (5) business days to have merchandise and packing materials inspected in order to file a damage claim.
Payment Terms
Payment terms are net 30 days from the date of invoice. All accounts are subject to a late payment charge of 1.5% per month on past due balances. There is a $25 service charge for all returned checks.
Pricing
All retail prices furnished by Thistle & Bee are the Manufacturer's Suggested Retail Prices and are factored at Key plus 20. As independent merchants, dealers may establish their own prices. All Thistle & Bee prices are subject to change without notice.
Merchandise Return Policy
Customer may return merchandise only with Thistle & Bee's specific authorization. All requests for return authorization must be made to Thistle & Bee within 30 days of invoice date. Any packages returned without prior authorization will be returned to the sender at the sender's expense. All returns, once approved, must be carefully packaged by the customer to avoid shipping damage and should be shipped freight-prepaid via UPS. Thistle & Bee must inspect all merchandise returned as defective before adjustments are made.
Credit
New customers may be asked to submit a credit application with required bank information and credit references when placing an opening order.
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